REFUND &cancellation.

1. Scope

This Refund & Cancellation Policy applies to all payments made to Bagfluence, operated by DCRS Global Private Limited, for influencer marketing, content production, PR, and related campaign services.

Specific engagements may define their own refund and cancellation terms in writing; where they do, those terms prevail for that engagement.

2. Advance Payments and Retainers

Campaigns are confirmed against an advance payment or retainer as specified in the proposal. The advance reserves creator capacity, production slots, and dedicated team time from the date of confirmation.

Work on a campaign begins only after the advance is received and cleared.

3. Cancellation by the Client

Cancelled before the campaign brief and creator shortlist stage: the advance is refundable, less a 10% administration fee.

Cancelled after creator outreach or shortlisting has begun: 50% of the advance is refundable.

Cancelled after content production has started, creators have been booked, or any deliverable has gone live: the advance and any milestone payments are non-refundable.

4. Cancellation by Bagfluence

If Bagfluence cancels an engagement for reasons within our control, we will refund all unused amounts, including the full advance where work has not begun, within 7 to 10 business days of the cancellation notice.

Where cancellation follows a material breach of the engagement terms by the client, refunds will be evaluated as per Section 3.

5. Creator Payouts and Third-Party Costs

Amounts already paid or contractually committed to creators, production vendors, platforms, or media partners at the time of cancellation are non-refundable and will be deducted from any refundable balance.

A transparent statement of such committed costs will be shared with the client along with the refund computation.

6. Refund Process and Timelines

To request a refund, email team@bagfluence.in with your invoice reference, company name, and reason for cancellation. Approved refunds are processed to the original payment method within 7 to 10 business days of approval.

Bank or payment-gateway charges, if any, on the refund transaction are borne by the recipient as per the payment provider's terms.

7. Disputes and Revisions

Concerns about campaign quality or delivery are addressed first through the revision and remediation rounds defined in the engagement agreement before a refund is evaluated.

If a concern remains unresolved, you may escalate it to our Grievance Officer: Mr. Gaurav Tiwari, team@bagfluence.in, +(91) 7290079001. We aim to acknowledge grievances within 48 hours and resolve them within 30 calendar days.

8. Changes to This Policy

We may update this Policy from time to time. The revised Policy will be posted on this page with an updated date and applies to engagements confirmed after the date of posting.